FAQ
Frequently asked questions
Thank you for your order with Doctor Shark Animal! Our priority is to ensure that your veterinary medical equipment arrives promptly and in excellent condition. Typically, our standard shipping times within in the U.S. range from 3 to 5 business days. If you require expedited shipping, please contact our customer service team, and we will do our best to accommodate your needs. Rest assured, we are dedicated to providing efficient and reliable delivery of your purchases.
Our products are engineered for continual high performance. If the device is used in the way it's intended and it breaks down within the warranty period, we will repair or replace it! We will collect your devices free of charge and send to our service center in southern California, where our engineers and technicians will do inspection, repairing, and testing, before delivering the devices back to you. Our technical support team will also be there to help you answer any technical questions.
We strive to provide the best purchasing experience to hard-working veterinarians like you! You satisfaction is our ultimate goal. For direct purchases, we offer 30-day free return from the delivery date. For purchase made with distributors, please contact your distributors for more details. To submit a return request, please contact info@doctorshark.com.
Doctor Shark Animal sells our veterinary medical equipment both through distribution and direct purchase. We understand that different customers have varying preferences and requirements when it comes to acquiring our products. For those who prefer the convenience of purchasing through distribution, our products are available through a network of authorized distributors. On the other hand, customers who wish to purchase directly from us can do so through our website or by contacting our sales team. We aim to provide flexibility and accessibility to ensure that our high-quality veterinary medical equipment is readily available to all our customers.
Yes, Doctor Shark Animal does sell to other countries besides the U.S. We are committed to providing high-quality veterinary medical equipment to clients worldwide. Although our products are designed to meet international standards and regulations, please check with local governments and regulation agency. Additional shipping and duties may apply. Please contact us for more details!